Terms of Service
1. About Baasto
Baasto ("Baasto", "we", "us") lets you pay global merchants for digital services. You fund a prepaid balance in US dollars, and Baasto buys from approved merchants on your behalf as your purchasing agent. Baasto is not a bank, does not offer credit, and does not pay interest on balances. Payment services are provided through licensed partners.
2. Eligibility
- You must be at least 18 years old and located in Somalia.
- You may hold only one account. Accounts cannot be shared, transferred or used on behalf of anyone else.
- You may not use Baasto if you appear on any sanctions list, including the US OFAC Specially Designated Nationals list or the UN Security Council Somalia sanctions list, or if you act for someone who does.
3. Verification
We verify every customer before activating an account. This includes an identity document, a liveness check and confirmation that your phone number is linked to a mobile money account in your name. Until verification is approved, you cannot fund your account, hold a card or make purchases. We may ask for more information at any time, and we may refuse or end service if verification can't be completed.
4. Products
Baasto provides restricted virtual cards, each locked to one merchant, for digital purchases.
Baasto may offer other products in the future. They would have their own terms and verification requirements, and nothing in these terms promises that they will be offered.
5. Funding your balance
You can fund your balance in USD through the collection channels shown in the app, such as mobile money, USSD or bank transfer. A deposit becomes available only after we receive and confirm it. You must fund your account only with money that is lawfully yours, from an account in your own name.
6. One-way funds
Baasto balances move in one direction only. You add funds and spend them at approved merchants. Baasto does not provide cash withdrawals, ATM access, transfers to other people, transfers to bank or mobile money accounts, or payouts or remittances to Somalia or any other country. Baasto is not licensed for those services and will not provide them. Asking to move funds out may lead to a compliance review.
7. Permitted use
Baasto may be used only for digital goods and services such as subscriptions, streaming, games, apps and software.
You may not use Baasto for physical goods, gift cards or stored-value products, crypto assets, gambling, money-transfer services, adult content, resellable in-game currency or wallet credit, anything illegal, or anything our card issuer or the card networks restrict. We may decline any transaction.
8. Limits
Accounts have limits on balance, daily and monthly spend, and spend per merchant. Limits are shown in the app and may change based on your history, your verification level and our risk assessment.
9. Fees
Any service, top-up or membership fees are shown in the app before you confirm a transaction. We do not charge fees on dormant or closed-account balances.
10. Refunds and disputes
Merchant refunds are credited to your Baasto balance, never paid out. If a charge looks wrong, contact support within 60 days and we will investigate with the merchant and our card issuer. Subscriptions are governed by each merchant's own terms, and you are responsible for cancelling services you no longer want.
11. Account closure and remaining balances
You may close your account at any time, and we may close it under section 12. If money remains in your balance when your account closes:
- It remains recorded as yours and is held separately from Baasto's own funds.
- For 90 days after closure, you may submit a Balance Reinstatement Request through support. After we re-verify your identity, the balance is credited to a Baasto account in your name.
- After 90 days, the balance becomes dormant. For at least 3 years after closure you can file a formal claim to have it credited to a verified Baasto account in your name.
- Dormant balances are handled under applicable law, including US state unclaimed-property law, which may require us to report balances or transfer them to a government authority.
Balances are credited back only to Baasto accounts. We transfer funds elsewhere only when US law requires it, for example under a US court order or an unclaimed-property requirement. Funds frozen or blocked for legal or sanctions reasons are held and reported as the law requires.
12. Suspension and compliance
We may freeze, restrict or close your account, or decline or reverse a transaction, without notice, if we suspect fraud, sanctions exposure, misuse, false information, a breach of these terms, or if the law or our partners require it. We may not be able to tell you why. Giving false information during verification will result in a permanent ban. We keep records for at least 5 years as required by law.
13. Your responsibilities
- Keep your phone, app login and card details secure, and tell us immediately if you think they've been compromised.
- Keep your information accurate and up to date.
- Follow each merchant's terms, and all laws that apply to you.
14. Liability
We provide the service with reasonable care, but we do not guarantee that any merchant will accept a card or that the service will be uninterrupted. To the extent the law allows, we are not liable for indirect or consequential losses, or for a merchant's own products and services. Our total liability to you will not exceed the balance of your account. Nothing in these terms limits rights that you have under law and cannot waive.
15. Changes
We may update these terms. We will notify you in the app or by message at least 30 days before material changes take effect, unless a faster change is required by law or to manage risk.
16. Governing law
[To be confirmed by counsel: governing law, venue and dispute-resolution process.]
17. Contact
Support: WhatsApp (number shown in the app and on our website) or support@baasto.com.